IN YOUR CORNER
A little help.
Back to the mats.
Questions about ROLL? Find a quick answer below, or reach out for help with your account, membership, or training journal.
Quick answers.
A few things worth knowing.
How do I manage or cancel my subscription?
In ROLL, open Profile → Manage membership. This opens Apple’s subscription settings, where you can manage or cancel your ROLL subscription.
You can also open Apple subscription settings here. Deleting the app or your ROLL account does not cancel your Apple subscription.
I already subscribed. How do I restore access?
Make sure you’re using the Apple Account that purchased your subscription. Tap Restore purchases on the subscription screen or in ROLL’s Profile tab.
If you still can’t access an active subscription, email us with the message shown in the app.
Where are my training logs stored?
Your training journal is stored on your iPhone. Signing in on another phone does not currently sync your logs.
To save a copy, open Profile → Export training backup → Share backup and save the exported file somewhere you control.
Guest entries and signed-in accounts have separate journals. If your entries seem to be missing, check that you’re using the same account or guest mode as before. Contact support before deleting or reinstalling the app.
How do I reset my password?
If you created an account with an email and password, select Log in → Forgot password? and enter your account email to request a reset link. Check your spam folder if the email doesn’t arrive.
If you signed up with Google or Apple, use that same sign-in option.
How do I delete my account or training data?
Open Profile → Delete my account to remove your signed-in ROLL account and follow the confirmation steps.
To clear your current journal while keeping your account, use Profile → Delete my training data. Export anything you want to keep first; deletion cannot be undone.
Your Apple subscription is separate. Cancel it through Manage membership if you also want to stop renewal. If you can’t access your account, contact us at alexveldhuyzenbusiness@gmail.com.
Can I use the drills and coaching offline?
The illustrated drill and lesson guides, training journal, and log-based recommendations work offline. Tutorial videos need an internet connection.
Optional on-device AI personalization needs a compatible iPhone with Apple Intelligence and iOS 26 or later. The log-based coaching works without it.
Still need a hand? We’re one email away